Mail and Package FAQs


How do I set up a campus mailbox?

Send an email to [email protected] with the following information:

  • Department
  • Office Address
  • Cost Center/Chartstring
  • Billing Contact
  • Activation Date

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How do I set up a franking number?

Send an email to [email protected] with the following information:

  • Department
  • Cost Center/Chartstring
  • Billing Contact
  • Activation Date

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I was expecting a package but did not receive it, how do I locate my package?

Logistics-DSM receives hundreds of packages daily at our facility from the commonly used vendors, e.g., Fisher, VWR, OfficeMax, USPS, and Give Something Back Office Supplies, as well as carriers such as UPS, Fedex, etc. Packages delivered after 8 a.m. will be delivered to the department the following business day. All deliveries require a signature. Proof of delivery assures that the package is received at its destination safely and securely.

Pilot Program for Parnassus Requesters Only
Logistics-DSM has provided last mile package delivery since 2010. Expansion of our program occurred on August 22, 2016 with the launch of the Package Location Management Strategy (PLMS).

Requesters are instructed to select their “paired” address that contains “Oyster Point” as the delivery location in BearBuy. This protocol enables non-urgent packages to be routed through Logistics-DSM at Oyster Point for delivery to your department.

The PLMS is embedded in the UCSF Long Range Development Plan through the year 2035. PLMS reduces the impact of additional delivery vehicles in the neighborhoods adjacent to UCSF. The reduction of truck traffic is a major commitment to our neighbors made by the UCSF Community & Government Relations Department.

Additionally, the PLMS program aligns with the UCSF Office of Sustainability’s requirement for the university to achieve carbon neutrality by the year 2020.

For information regarding the program:
Last-Mile Package Delivery Program Training

Looking for a Package?
All UCSF Campus and Medical Center MyAccess users have access to our UCSF Logistics package-tracking tool for:

  • BearBuy Purchases
  • Medical Center OfficeMax Purchases
  • USPS Parcels
  • UPS, FedEx and DHL Shipments

Here’s how:

  • Navigate to MyAccess
  • Enter your MyAccess User ID and password
  • Select “UCSF Logistics Utility”
  • Select “Package Tracking”
  • A small sub-menu will appear
  • Select the appropriate method (e.g. - select BearBuy to search via a BearBuy Order Number)
  • An input field will appear – enter the appropriate information
  • Select “View Report"
  • A successful delivery will display the signature of who received your package
  • If your package hasn’t arrived at our facility – you will receive the message “Parcel has not been received at Oyster Point for Last-Mile Delivery”

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How do I purchase stamps?

Fill out the stamp order form, and email it to [email protected] with to following infomation:

  • Name
  • Box Number
  • Franking Number
  • Chartstring you’d like applied to the charges, if different from your Franking Number chartstring
  • Street Address
  • The denomination and the quantity you’d like to order  (ex: 200 stamps)
  • Your Contact information, if different from the order

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How do I ship a large package via UCSF Mail Services?

Attach a copy of the Campus Mail Request Form (add form link)

  • Clearly indicate the level of service (ex: UPS second-day air)

  • Make sure to enter your Franking Number in the field provided
  • Call 502-6245 to let us know you have a large box for a pickup
  • The Logistics-DSM courier will pick up the box as they make their rounds
    • Logistics-DSM will process the package accordingly
    • The package will be handed off to the carrier of your choice that evening
    • You’ll be billed via recharge

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