Computers and Peripherals

The following is information needed when purchasing computers and peripherals.

  • IT Computing Standards  – These are standard configurations in use at UCSF for Windows and Apple PCs.  Information Technology Field Services (ITFS) determines the recommended models for UCSF users to standardize the support for these computers, making it less costly and with faster response to support requests.  Standardized models also reduce the purchase price to the users by allowing us to aggregate campus spend with preferred vendors and obtain better pricing contracts.
  • Apple computers: We are now purchasing all Apple equipment through CDW-G, so please use the CDW-G punch-out which features our IT computing standard models on the first page  – scroll down the page to see the IT recommended models. Select the one you want and add it to your cart; also add DEP (Apple support with UCSF – required!) and AppleCare (three years, required) if they are not automatically included with the computer in the cart. All support continues to be done through ITFS or Apple directly, as before, using DEP; Apple handles the CDW-G computers the same as the ones we bought directly from them in the past.
    • Apple ordering is done only through the CDW-G punch-out. If you don’t see a particular configuration you’re looking to order in the punch-out, please reach out to your dedicated account team and they can quote them out for you. Please contact our CDW-G sales representatives, Paul Cardamone: [email protected], (866) 776-7414 or Brooke Langley: [email protected], (866) 707-0741.
    • For repair services, if you have IT Field Services (ITFS) support, please contact the IT ServiceDesk at (415) 514-4100 to route a ticket to the correct Field Services team to do the fix. Otherwise, please contact Apple at [email protected] to obtain a quote, and then place your order using the Amount-Based PO form in BearBuy.
       
  • CDW-G sells computer peripherals such as mice, keyboards and encrypted flash drives through a BearBuy punch-out. You can search for the item you want in the contract search area. Please do not buy computers through CDW-G as they will not have ITFS support.
  • Dell provides a BearBuy punch-out for purchasing Windows PCs. Their punch-out features preferred models under “IT recommendations.” These are “Smart Select” models and the hardware cannot be customized/configured. Learn more about the different ways to purchase and retrieve quotes from the BearBuy Dell Punch-out in the Dell Punch-out How to Buy Guide.
  • How to create a Dell equote
    • NOTE: Dell eQuotes are not necessary on most items. The Dell punch-out contains a wide assortment of products. This method allows you to place items you buy frequently into a cart and save it for future use
    • If you need a configuration that is NOT available in the Dell punch-out, you will need to contact the Dell sales representative, Sonya Munoz at [email protected] to obtain a special quote.
  • How to use an e-quote or sales quote
  • Additional Dell information:
    • Ensure your billing and ship to addresses are correct on the PO, as Dell cannot correct them once the order is in; they can only cancel and resubmit the order, causing delivery delays.
    • Dell has a strict 30-day return policy; please open packages quickly.  See Dell’s return policy.
    • Special orders will take 10 to 14 days’ lead time.  Check your order status here.
    • If you require expedited shipping, you must add “Next Day Shipping” to your order – this will be an added cost to your order, depending on weight (usually between $50-$80 for most PCs).
    • Dell order support information or Customer Service: 1(800) 274-7799, option 4.

SHI can provide new software to UCSF users.  However, before you purchase new software, please check with ITFS to see if they already have the software you need.

If you have questions regarding computer purchases (not technical questions, please refer to ITFS for those), please contact Joanne Petersen, [email protected], or John Arbolino, [email protected]. If you have BearBuy-related questions, please contact the IT Service Desk at (415) 514-4100 option 2 or [email protected].