How to Report a Lost, Stolen or Fraudulent Use of a Card

 WHAT TO DO

 HOW TO DO IT

Contact the bank
  • Gather account information:
    • P-Card account number
    • Cardholder name
  • Contact U.S. Bank at (800) 344-5696.
  • This phone number is a 24-hour, toll-free number.
  • IMMEDIATELY inform the bank representative that your P-Card has been lost, stolen or fraudulently used

Contact your department Reviewer/Approver

IMMEDIATELY inform your department Reviewer/Approver that your card has been lost or stolen. This is the person who reviews your P-card statement charges.

Document unidentifiable charges

If unidentifiable or fraudulent activity occurred on the account before the account was terminated, IMMEDIATELY communicate this to the U.S. Bank Customer Service Desk. If U.S. Bank requests that you complete any paperwork, be sure to keep a copy.

Inform Card Program Services immediately

Complete the Card Update/Maintenance Request Form and email it to Card Program Services at creditcard@ucsf.edu

Note: The cardholder is responsible for charges until the bank can identify them as fraudulent or unidentifiable. If you fail to call U.S. Bank Customer Service within 60 days from the date of the questionable transaction, the University may not be able to receive credit for the transaction.

UCSF is not responsible for charges that appear on your card after you have reported them to U.S. Bank Customer Service. However, charges made prior to notifying the bank remain UCSF's obligation until a resolution is reached with the merchant and U.S. Bank.