In August, Supply Chain Managment (SCM) anonunced updates to the SCM Response Team intake form. The SCM Response Team has completed updates to the SCM intake forms. These updates are designed to improve user experience, streamline our processes, and reflect our commitment to continuous improvement and enhanced service delivery for both the UCSF campus community and our external suppliers.  

Summary of changes: 

Internal Support Form: 

1. Revised Header  
   • Aims to enhance navigation and provide internal users with pertinent information. 
2. Inclusion of UCSF Greenphire ClinCard Program
   • This addition aims to simplify the process for those who utilize this program, making it more accessible and easier to manage. 
3. Dynamic Information Display
   • Users will now notice additional information populates automatically when a selection is made. Our “Helpful Tips” are intended to provide immediate, relevant information based on user input, potentially reducing the need to submit a ticket. 
4. Updated links to Online Resources and Webinars
   • We have refreshed our links to online resources and webinars with the most current information and training materials available. 

External Support Form: 

1. Revised Header  
   • Aims to enhance navigation and provide external users with pertinent information. 
2. Expanded Supplier Inquiry Options
   • This enhancement allows for more precise categorization of queries, leading to quicker and more accurate responses from our team. Selections include Payment Stop/Reissue and Payment Remittance. 
3. Inclusion of the Supplier Diversity Program
   • This addition will help suppliers learn more about the program and UCSF’s commitment to promoting diverse suppliers and fostering an inclusive supply chain.