COVID-19 Related Travel Cancelation and Reimbursement Guidance

On March 9, the UCSF Budget and Resource Management department issued guidance for handling financial implications of COVID-19. Included in that document are instructions on how to process expense reimbursements due to trip cancellations related to the virus. Supply Chain Management has created a web page with specific travel instructions

Below is a list of contacts for travel emergency assistance:


Connexxus Travel Agency Emergency Contacts
If you have urgent issues on travel reservations booked through Connexxus, please contact the agency directly.

  • Balboa Travel – Direct 1(858) 678-3752; Emergency After Hours 1(800) 359-8773 or 1(858) 678-3779 collect for international callers
  • BCD Travel – Direct 1(877) 885-8632, Prompt 3; International callers 1(818) 238-4445
  • Short’s Travel – Direct and International callers 1(877) 277-5754
  • UCLA Travel – Direct and International callers 1(310) 206-2639, Prompt 2

Emergency Assistance
If your trip was registered with UC’s Travel Insurance Program, you received an email from [email protected] with emergency contact information. 

For assistance with medical referral, evacuation, repatriation, or other emergency services unrelated to specific travel reservations, call:

  • (866) 451-7606 (in USA)
  • (202) 828-5896 (outside USA collect call)

Refer to the insurance card in the email for the plan number and policy number.

The U.S. Department of State website has information to assist with crisis situations, lost/stolen passports, financial needs, victims of crime and medical emergencies.

Note: The contact information above is not for travelers who need to make changes to their travel reservations, even in an emergency, unless actual extraction is needed.