Overview
The SCM Response Team provides direct customer support for all SCM functions.
Supply Chain Management (SCM) provide direct customer support to the UCSF community, external customers, and suppliers. The SCM Response Team – five of our own subject-matter experts – are responding to all tickets.
The intake forms come in two versions: an internal form requiring MyAccess login to support the UCSF community; and an external support form for suppliers and external customers. Each form provides suggested information to include in your ticket, allowing the team to respond quicker and more efficiently.
SCM Response Team FAQ
How do I submit a ticket?
The intake form links can be found on the top sidebar of every page of the SCM website.
- For UCSF employees, affiliates, or students click on UCSF Community. You will be routed through MyAccess to access the form.
- For suppliers or external customers, click Suppliers or External Customers. You will be directed to the appropriate form.
- Read through the sections and select the type of assistance you may need. Relative information will populate based on your selection.
How does the SCM Response Team differ from IT support?
The Response Team is comprised of subject-matter experts selected for their knowledge and expertise in SCM-related functions. Their expertise allows them to answer more of your questions without escalating them further.
Can I use the external support form?
The external form is meant for suppliers and external customers and does not contain the options that the internal form offers. UCSF faculty, staff and students should only use the internal form.
Can I email the SCM Response Team individually?
No. Please do not contact the SCM Response Team directly. Our new forms make sure your question gets to the right subject-matter expert in a timely manner. Opening a ticket triggers an email thread that allows you to respond and interact with the SCM Response Team right from your email--and keeps all the documentation in the open service ticket. Our team cannot respond to any inquiries sent to directly to them.
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