Supply Chain Management (SCM) has made changes to how we support the UCSF community, external customers and suppliers. The SCM Response Team – five of our own subject-matter experts – are now responding to all tickets submitted to the help desk. In addition, two new intake forms have been created to make your search for support easier.
The intake forms come in two versions: an internal form requiring MyAccess login to support the UCSF community; and an external support form for suppliers and external customers. Each form provides suggested information to include in your ticket, allowing the team to respond quicker and more efficiently.
SCM Response Team FAQ
How do I submit a ticket?
How does the SCM Response Team differ from the previous support?
Can I use the external support form?
Can I email the SCM Response Team individually?