Supply Chain Management Service Levels

Service levels for processing contract types are based on receipt of complete and accurate information in requisition or business contract form.

Contract Type

Service Level in Work Days 

Amount-Based Purchase Order (Blanket)

90%, Signed in 20 days

DEA-Controlled Substances

90%, Signed in 10 days

Equipment Lease/Loan/Purchase

95%, Signed in 30 days

Facility Use

95%, Signed in 20 days

Independent Consultant

95%, Signed in 30 days

Independent Contractor (Professional Services)

95%, Dispatch in 30 days

License  Agreements

95%, Signed in 30 days

Non-Catalog Purchase Order

90%, Signed in 10 days

Purchase Orders, Goods and Services <$50K

89%, Dispatch in 5 days

Purchase Orders, Goods and Services <$50K

89%, Dispatch in 10 days

Purchase Orders, Goods and Services Over $50K

N/A, Varies

Professional Fee Service with HIPPA

90%, Signed in 60 days

Relocation/Household Moves

90%, Signed in 10 days

Statement of Insurance

95%, Signed in 5 days

* HIPPA, IT Security Assessments and International Agreements require additional time.