Tango User Guide

NOTE: The Tango punchout catalog is a digital rewards and incentives platform available in BearBuy for ordering digital gift cards for employees (e.g., recognition, prizes) and non-employees (e.g., research participants, volunteers, guests).

Please note: When using the Tango punchout, each session allows for only one requisition/purchase order. After transferring the Tango cart to BearBuy for processing, you will not be able to add or edit items. If you need to include additional items, you will need to create a new Tango order.

Select Your Program

1. Navigate to Tango landing page
2. Click the down arrow on the “Select Your Program” dropdown
3. Select a program from the menu options
4. Click the “Choice Rewards” tab 

Choose Reward Denomination

1. Scroll through the available reward denominations to make your selection, or
2. Select a subcategory with your desired denomination range
3. Enter the quantity of cards for your order 
   NOTE: You may only add one denomination at a time to your cart
4. Click on ‘Now enter or upload your recipients’

Enter Desired Recipient Input Method Option

1. Click the radio button next to “Upload a file”
2. Click on “Sample File” to download 
   NOTE: If you have a CSV file to upload, please skip to step 7
3. Open Sample File
4. Input data
   NOTE: First Name and Email Address fields are required. (The Last Name field is optional.)
5. Save file
6. Click the “Choose File” button
7. Select CSV file
8. Click the “Upload Name File” button
9. Click the “Add to Cart” button

Enter Desired Recipient Input Method Option Via Manual Input

1. Type the First Name, Last Name and Email Address in the proper textboxes for each recipient
2. Click the “Add to Cart” button

Review Order

1. Review order on the Shopping Cart page for accuracy
   NOTE: You may enter optional information in the following fields for internal reporting and/or external recipient purposes:

• Campaign: Internal reporting purposes only
• Customer Note: Internal reporting purposes only
• Message: Displayed externally to each reward recipients within the reward email specified in the Shopping Cart

2. Click “Proceed to Checkout” button

Checkout

1. Review Checkout Instructions page for accuracy
2. Click the “CHECKOUT” button to complete your order

You can request to cancel your Tango order, provided the recipient has not yet redeemed the digital gift card.

To cancel a Tango order:

• Email [email protected] external site (opens in a new window) with the Subject line “URGENT: Request to cancel a Tango order.”
• The following information is required:
  • The PO number, and
  • The reason for the order cancellation.

Please note: Cancellation requests must be made within five calendar days without any penalty. After five calendar days, a 25% cancellation fee will apply.

For BearBuy support, contact IT Service Desk at [email protected] external site (opens in a new window) or (415) 514-4100 option 2 (8 a.m.–5 p.m.)

Activate Tango Choice Email Reward

Click “Redemption Link”

NOTE: A new browser window will open.

Explore Rewards

1. Scroll through the available reward denominations to make your selection, or
2. Use search functionality 
   NOTE: Some merchant rewards will not be available to choose due to insufficient reward balance. 

Enter Amount

If the “Select amount” choice is a radio button: 

1. Click radio button next to balance amount or “Enter an amount”
2. If you click “Enter an amount,” enter numbers in the “Enter amount” textbox as directed 
   NOTE: If you enter an amount greater than your balance, you will see the message “Please enter an amount less than the maximum value for this item.”
3. Click “Checkout” button or “Add To Cart” button

If the “Select amount” choice is a drop-down menu: 

1. Click arrow next to denomination amount
2. Click the amount
3. Click “Checkout” button or “Add To Cart” button
   NOTE: If you click an amount greater than your balance, you will see the message “You do not have enough balance remaining for this selection. Please choose a different option.”

Repeat the process until you have selected the rewards of your choice.

Edit Cart

Click “Edit cart” button or the Cart icon in the top-right corner

If you want to change the amount:

1. Click the pencil icon to choose or enter a different amount
   NOTE: Entering a different amount will prompt the system to add a reward amount with the remaining balance to your cart for the same merchant. Click the trash can icon if you want to re-do the reward amount for the selected merchant.
2. Click “Save” button
   NOTE: If you have edited the reward amount, you will have a new balance based on the edited reward amount.

If you want to remove the reward:

1. Click the trash can icon
2. Repeat the process until all rewards to discard have been chosen.

NOTE: If you want to add more rewards, click “Back to Catalog” button.

Review and Place Order

1. Click “Edit cart” button or the Cart icon in the top-right corner
2. Click “Back to Catalog” button, or
3. Click the checkbox next to the message “I understand that my order is non-returnable and is subject to the Terms of Service and Privacy Notice”
4. Click “Place Order” button 

• Employee Reward Link Redemption Catalog
• Non-Employee Reward Link Redemption Catalog

After purchasing a digital gift card, the reciepient will receive an email as seen below.