SCM Response Team

The SCM Response Team provides support for all Supply Chain Management customers.

What we do

team picture

The Supply Chain Management (SCM) Response Team provides direct customer support to the UCSF community, external customers, and suppliers. The SCM Response Team—five of our own subject-matter experts—are managing all tickets. Open a ticket to request support for all SCM topics, including supplier registration, BearBuy/purchasing, invoicing and payments, travel/Connexxus, MyExpense/reimbursements, payments to research subjects, and Logistics.

Need help?

Connect with the SCM Response Team. Open a service ticket by selecting the appropriate intake form option below. There are two types of intake forms available: an internal form, which requires MyAccess login and is designed to support the UCSF community, and an external form for suppliers and external customers. Each form provides guidance on suggested information to include in your ticket, allowing the team to respond quicker and address your needs more efficiently.

Help Us Help You

When contacting the SCM Response Team:

  • To ensure efficient and timely support, submit a service ticket rather than sending personal emails to Response Team members.
  • Please provide detailed information to help us understand your request. For example, when requesting to rush an invoice payment, be sure to include comprehensive details justifying the rush payment. The more context you provide, the better we can evaluate your request.
  • Include any relevant document references, e.g., Purchase Order number, invoice number, expense report number, image of shipping label(s).
  • When a ticket is opened, you will receive an automated ServiceNow email with your ticket number. You can reply to that email to request help, check the status of the ticket, or add additional pertinent information to the ticket.

Stay Connected

Sign up for our monthly Supply Chain Management newsletter to get the latest on procurement, credit cards, reimbursements and more. Click the appropriate option below to sign up.

 
  • Address:

    United States