Overview
Frequently asked questions about the Logistics Package Delivery Program.
Q: Can I choose any available Oyster Point address for delivery to my location?
A: No. Each campus location has an equivalent Oyster Point address. In order for Oyster Point to deliver to your location, you must choose the appropriate Oyster Point address for your location.
Q: I am a Requester and I defaulted my ship-to address in my BearBuy profile. Why is my default address now an Oyster Point location?
A: To help Requesters quickly find and use Oyster Point addresses in BearBuy orders, Supply Chain Management added Oyster Point addresses to Requester profiles based on previous addresses saved in Requester BearBuy profiles or previous BearBuy order history.
Q: I am a Requester and I had added several addresses in my BearBuy profile. Why do I now see multiple addresses for each location that I did not see before?
A: To help Requesters quickly find and use Oyster Point addresses in BearBuy orders, Supply Chain Management added Oyster Point addresses to Requester profiles based on previous addresses saved in Requester BearBuy profiles or previous BearBuy order history.
Q: I am a Shopper, but I do not see any Oyster Point addresses that were added or defaulted in my profile. Why?
A: To help Requesters quickly find and use Oyster Point addresses in BearBuy orders, Supply Chain Management added Oyster Point addresses to Requester profiles based on previous addresses saved in Requester BearBuy profiles or previous BearBuy order history. This was done only for Requesters. Users with other roles will not have Oyster Point addresses pre-populated in their profiles.
Q: Can I ship all my orders to Oyster Point for delivery to my location?
A: A: Most items can be shipped to Oyster Point. However there are certain types of orders that should be delivered directly to the campus location.
Q: Can I still have my orders delivered to my location?
A: Yes, ship-to addresses for your location are still available for use in BearBuy. However, most items should be shipped to Oyster Point. There are certain types of orders that should be delivered directly to the campus location.
Q: I need to place an urgent order today that needs to be delivered by tomorrow morning. Do I need to ship my order to the warehouse?
A: Any shipment that requires a next-day receipt prior to 2 p.m. should be shipped directly to your location.
Please note SCM Logistics delivery times. If your package is delivered to Oyster Point before 8 a.m. it will be delivered the same day. Packages received after 8 a.m. will be delivered the next business day.
Q: Where should I ship DEA-Controlled Substances?
A: There is no change to where you ship your DEA-controlled substances. DEA-Controlled Substances must still be shipped to an authorized Environmental Health and Safety (EH&S) DEA-Controlled Substance receiving location.
Q: Where should I ship radioactive items?
A: There is no change to where you ship your radioactive items. Radioactive items must be shipped to an approved Radiation Safety Receiving Laboratory.
Q: Is there an additional cost for shipping my order to Oyster Point for internal delivery to my location?
A: No. There is no additional cost for delivery of packages shipped to Oyster Point.
Q: If I use a Procurement Card to place orders, can the items be shipped to Oyster Point?
A: No. The Package Delivery Program is for BearBuy purchase orders only. SCM Logistics only has records of BearBuy purchase orders to properly deliver orders to your location.
Q: Where is the Oyster Point facility located?
A: 616 Forbes Blvd., South San Francisco, CA 94080
Q: I need to return my order to the supplier. The order was shipped to Oyster Point and then delivered to my location. Do I need to send the return through Oyster Point?
A: Most orders must be returned directly to the supplier. SCM Logistics can assist with returning orders from Fisher Scientific, VWR, ODP/OfficeMax and Blaisdell's.
Q: I need to return my order from Fisher Scientific, VWR, ODP/OfficeMax or Blaisdell's. The order was shipped to Oyster Point and then delivered to my location. Do I need to send the return through Oyster Point?
A; Yes. First acquire a Return Merchandise Authorization (RMA) number from the supplier. Once you received the RMA, attach the shipping label with the RMA number. If the shipping label does not have the RMA number, hand write the RMA number on your package. Place the package in your mail drop-off/pickup location and SCM Logistics will pick up the package.
Q: How long does it take for my order to be delivered from Oyster Point to my location?
A: Any packages delivered to Oyster Point before 8 a.m. will be delivered same day. All other packages received after 8 a.m. will be delivered the next business day.
Q: How do I track where my package is if I choose to ship via Oyster Point?
A: If the supplier provided you with carrier tracking information, check with the carrier or carrier website to track the order delivery to Oyster Point.
- USPS - by receipt number on their website
- FedEx - by reference number or tracking number on their website
- UPS - by reference number, by tracking number or by email DHL - by reference number or email
Please note SCM Logistics delivery times. If your package is delivered to Oyster Point before 8 a.m. it will be delivered the same day. Packages received after 8 a.m. will be delivered the next business day.
Q: I never received my package that was shipped to Oyster Point. What do I do?
A: Contact the supplier to confirm that the order was shipped and received by Oyster Point. If the package was shipped, ask for any carrier tracking number if available. With the tracking number, you can track the package via Logistics utility tool, as follows:
- Navigate to “UCSF Logistics Utility”
- Select “Package Tracking”
- A small sub-menu will appear
- Select the appropriate method (e.g. - select BearBuy to search via a BearBuy Order Number)
- An input field will appear – enter the appropriate information
- Select “View Report"
- A successful delivery will display a proof of delivery photo
- If your package hasn’t arrived at our facility – you will receive the message “Parcel has not been received at Oyster Point for Last-Mile Delivery”
Please note SCM Logistics delivery times. If your package is delivered to Oyster Point before 8 a.m. it will be delivered the same day. Packages received after 8 a.m. will be delivered the next business day.
Q: I placed an order with the catalog supplier Fisher Scientific, VWR, ODP, or Blaisdell's and selected my location as the ship-to address on my order. Why did the order get delivered to Oyster Point first and not directly to my location?
A: SCM Logistics has an arrangement with four suppliers, Fisher Scientific, VWR, ODP and Blaisdell's to complete “last-mile” delivery of UCSF orders for most San Francisco campus locations regardless of the shipping address specified on your order. Orders for these suppliers will continue to be delivered to Oyster Point automatically and redelivered to your department.
Q: What do I do if my package is received damaged?
A: If the package shows signs of external damage: You can refuse the package and it will be returned to Oyster Point (616 Forbes Boulevard) for processing and the vendor will be contacted for a replacement. If the content of the package is damaged: The end user is responsible for contacting the supplier to schedule a replacement.
Q: Who should I contact to address concerns such as late delivery, damages, etc.?
A: Submit a ticket to Supply Chain Management using the appropriate form:
- UCSF community (faculty, staff & students)
- Suppliers and external customers
Resources
Track packages handled by UCSF Logistics on the UCSF Logistics Utility (MyAccess required)
Need help? Submit a ticket using the appropriate form:
- UCSF community (faculty, staff & students)
- Suppliers and external customers