Planning Ahead (Before You Travel)

Book smart  

• Fly early in the day and nonstop when possible. Delays tend to build as the day goes on. Nonstop flights also help minimize disruptions and may reduce CO2 emissions.
• Booking with a single airline avoids complications with connecting flights if delays or cancellations occur. Know your rights in case of disruptions.
• Be aware that airlines may issue weather waivers allowing changes without additional fare—these policies are airline specific. 

Prepare digitally

• Download your airline’s mobile app and enable notifications for real-time updates. For international trips, ensure your passport details are added to your booking to streamline the process.
• Add your Known Traveler Number (TSA PreCheck/Global Entry) to your airline profile in advance.
• Save contacts (your travel agency, airline, hotel, and car rental) in your phone—and offline if possible.
• Scan or photograph your passport, driver’s license, and credit cards for easier replacement in case of loss. 

Pack with disruptions in mind

• Keep essential items in your carry-on: medications, chargers, important documents, and a change of clothes.
• If possible, skip checking bags to save time and avoid potential lost luggage. For checked bags, take a photo to assist with claims if needed.
• Fully charge your devices and bring a portable charger, as outlets at crowded airports are scarce. Leave unnecessary electronics at home. 

Set expectations

• Winter weather often leads to higher call and email volume across airlines and travel agencies.
• For non-urgent trips or travel more than 7 days out, travelers are encouraged to use the online booking tool when available.

While Traveling (During Weather Disruptions)

At the airport

• Arrive earlier than normal, as security lines, gate changes, and de-icing delays are common during winter weather.
• Monitor your aircraft’s inbound flight status in the airline app—many delays originate earlier in the day.
• Board promptly when your zone is called, as overhead bin space fills quickly.

Managing changes and delays

• Check airline apps first for flight status and schedule changes before calling.
• If an airline waiver is in place, your travel agency can assist with rebooking or alternate routing.
• Expect longer airline and agency hold times during major weather events. For urgent, same-day issues, calling is the fastest option.
• If you are on hold, remaining in the queue is more effective than hanging up and calling back.

A Few Final Reminders

• Keep devices charged and conserve battery when possible.
• Carry emergency contact information with you.
• Patience and flexibility are essential during winter weather events—teams across airlines and travel agencies are working extended hours to support travelers.

By planning and staying flexible, you can set yourself up for a better travel experience this winter season.