Finance Homecoming Survey | Administrative Team Guide Recap | Reminders & Announcements | SCM VI Project Receives Focus on Efficiency Award | New Logistics Staff | Telework Outside of the U.S | Wellness Matters: Recap of the Seven Pillars | UC Procurement Portal | Sensational at Supply Chain
Finance Homecoming | March Celebrations and Commemorations | New Logistics Staff | AP Job Opening | Upcoming Events
Embrace the Spirit of Valentine’s Day | Your Voice Is Heard | New SCM Lean Certified Professional | Annual Fraud Awareness Webinar
Farewell to Carol Tady | Engagement Updates | February Celebrations | Logistics Luncheon | Reminders & Announcements | Internship Hosts Sought | Recognition
New Training Materials | Justin Sullivan Nominated | Newsletter Changes | New Logistics Staff | Reminders & Announcements | Recognition
In FY25/26, Supply Chain Management (SCM) will launch Graphite Connect, a new online registration tool designed to automate and streamline supplier onboarding for campus. Developed in partnership with Graphite, the platform will deliver an enhanced experience through portal-driven data collection, validation, and ongoing supplier information management. Scope and Key BenefitsThe initial rollout of Graphite Connect will focus on onboarding new Goods and Services (PO-based) suppliers. Payment-only suppliers, such as those used on the BearBuy Payment Request Form, will continue to be managed using the existing form-based process. By joining the Graphite Connect network, suppliers will be able to manage and maintain their own profile information, ensuring data accuracy and reducing manual intervention. The system includes built-in identity verification, tax and banking information validation, and robust security features, helping UCSF reduce the risk of fraud and improve overall data integrity. How It WorksA campus department user initiates an invitation in Graphite for a new Goods and Services supplier. The supplier receives the invitation via email and completes the registration in Graphite. This new method is designed to make supplier setup more efficient and secure. Further details about Graphite Connect and how you can support this important process improvement will be shared in future communications. Updated August 13, 2025
Anchor Institution Mission Procurement and Small Business Office hosted two events (in person and virtually) this month as part of UCSF Staff Resource Days (SRD) 2025 that spotlighted the procurement landscape and strengthen community impact. “Empowering Small Business Growth” WebinarThe Anchor Institution Mission (AIM) Procurement and Small Business Office hosted a webinar June 3 as part of UCSF Staff Resource Days (SRD) 2025. There was great information shared and resources available to support our small business suppliers. Check out the clips and view the job aide discussed from the webinar in the Small Business Supplier Guide. Supplier Connections ExpoThe inaugural SRD25 Supplier Connections Expo on June 5 was a hit! There were about 150 attendees throughout the day from the 200 registered – that included staff, leadership, faculty, HAPROXY25 conference guests and students — who were drawn to the action happening in the Fischer Banquet Room. Our small business suppliers, local caterers, and tenants were amazed by the engagement from UCSF. The feedback from our attendees and exhibitors was positive all around, emphasizing that it was one of the best expos that they have ever attended with UC. Our goal to support our internal communities knowledge of small and local businesses and amplify our procurement resources available was met. We hope to continue making this event happen yearly, but for now, take a moment to see what you may have missed. A special thank you to America To Go; the volunteers from Supply Chain Management, Community and Government Relations, AIM, Office of Diversity and Outreach, and Campus Life Services (these departments that collaborated together for the very first time); and exhibitors Real Estate and University of California Office of the President.
The Tango gift card punchout catalog is available in BearBuy. Tango offers electronic gift cards that can be used for employee recognition and research participant payments. Tango is a digital rewards and incentives platform that exclusively offers electronic gift cards in various denominations. How Does It Work?Digital gift card orders can be placed in the Tango punchout in BearBuy. After requisition approval, the Purchase Order will be generated and dispatched to Tango Card for processing. The gift card recipient will receive an email from Tango with the value of their gift card and a redemption Reward Link. After clicking the redemption link within the email, recipients are directed to an online rewards catalog with 150+ premium gift card brands to choose from. Recipients can split their Reward Link balance across multiple gift cards or spend it all on one and Reward Links never expire. For more information about Tango, please visit SCM Gift Cards.
Five years, five experts, five stars! This month marks the fifth anniversary of the Supply Chain Management (SCM) Response Team. The team consists of five founding members who represent a diverse cross-section of SCM. Together, they provide hands-on support to all UCSF customers and external suppliers. Additionally, they have taken on responsibilities for new projects like Greenphire ClinCard (the clinical research study participant payment solution) as well as supporting the expanding UCSF footprint at UCSF Health Hyde Hospital, UCSF Health Stanyan Hospital, and UCSF Benioff Children’s Hospital Oakland.Five years in, the Response Team is focused on being proactive and educational. They routinely analyze ticket topics and use the data to refine ticket intake forms and update routing for more efficient support workflows. They also use their connection to customers to help identify web content that needs revision and clarification, such as links for software purchases and terminology that better aligns with Controller’s Office materials. In FY 2025, the SCM Response Team resolved 12,466 tickets from 470 teams, assisting 2,274 individuals. Moreover, they triaged and escalated 4,057 tickets to specific experts within SCM.Assembling the SCM Response TeamHastily assembled from existing SCM staff during the pandemic, each member brought unique expertise to the team. Over time, they cross-trained and collaborated to broaden their knowledge and build a reputation for service excellence. Lead SCM Response Team Analyst Philip Nguyen credits confidence in their expertise, routine team exercises, ongoing service training, and close relationships for making this initiative a huge success. Philip states: “I am so proud of our team. Every individual [SCM Response Team Analyst] is committed to serving our community and working closely together. From Josie Ip managing Greenphire inquiries, to Tony Meno presenting support metrics at SCM meetings, to Jasmine Gergis writing newsletter content, and Laura Morsony updating training materials, we are involved in everyone’s business (in helpful ways).”SCM covers a wide range of systems, processes, and areas of expertise. Our highly regulated environment, along with the numerous roles and responsibilities of our customers, creates significant support complexity. The SCM Response Team continually seeks ways to better serve our customers and reduce stress on the rest of our SCM staff.Justin Sullivan, Associate Vice Chancellor and Chief Procurement Officer Supply Chain Management, says: "Few teams have the broad perspective on SCM's operations that the Response Team does. Engaging with suppliers, our stakeholders across health and campus, and delivery teams across all of the domains supported by SCM, the Response Team members have a unique perspective on how we serve our stakeholders and the most valuable ways we can improve." Hot Support Tips for Summer 2025Wire Payments: If UCSF needs to pay via wire transfer, ensure you start with a wire enrollment form for your payee. This enrollment must be completed before UCSF can initiate the wire creation process. The form and details are available on the SCM website.PaymentPlus Program: If your supplier is looking for payment through our PaymentPlus program with U.S. Bank, the supplier should expect a payment transaction from U.S. Bank. Although UCSF is the source of funds, “USBank” will appear as the payor. All details should match the pre-transaction email notification.Guidance on SCM Procedures: For questions or guidance on common SCM procedures, visit our SCM website. If you find information is missing, inaccurate, or confusing, please let the Response Team know in your ticket detail.The SCM Response Team is dedicated to providing exceptional support to all of us. We appreciate your hard work. Congrats on a stellar first five years!
Service procurement breakdown brought to you by Tina Stugart, Supply Chain Management (SCM) Procurement Supervisor and Laura Morsony, SCM Response Team Analyst.
