Overview
The Outbound Freight Program through Vantage Point Logistics (VPL) was retired January 16, 2026. Most of our outbound freight is now handled via FedEx.
For any questions, please contact the SCM Response Team.
Frequently Asked Questions
FedEx Accounts
Q: Do we need to reference a PO number on our packages?
A: No. There is no need to enter any purchase orders (PO). If a PO number was entered in error, the shipping cost cannot be billed to the PO, and the FedEx invoice will remain outstanding for the department to submit for payment.
Q: How will I pay for shipments via FedEx?
A: You can pay FedEx invoices with a P-Card or BearBuy Payment Request.
Q: How do I get the invoice from FedEx?
A: FedEx will mail invoices to the campus address specified on the main/default PO for the account when it was enrolled in the Outbound Freight Program.
Q: How do I update the billing address on my FedEx account?
A: Please email FedEx at [email protected]
Q: Who can assist with our FedEx.com account?
A: For assistance with your fedex.com account, contact FedEx Technical Support at 1-800-622-1147.
Q: How do I contact FedEx customer service?
A:
- FedEx Customer Service (tracking, tracing, claims): 1-800-622-1147
- FedEx Government Billing Department: 1-800-622-1147
- FedEx Technical Support: 1-877-339-2774
- FedEx International Customer Service: 1-800-247-4747
- FedEx Government and Education: [email protected]
Q: Who can I contact with questions about shipping from UCSF?
A: Please contact the SCM Response Team.