Overview
The Outbound Freight Program through Vantage Point Logistics (VPL) is being retired January 16, 2026. Read the full article here.
For any questions, please contact the SCM Response Team.
Frequently Asked Questions
FedEx Accounts
Q: Will my FedEx account be closed when the program is retired?
A: No, your FedEx account will remain open. You can continue to use your FedEx account to ship packages.
Q: Do we need to reference a PO number on our packages after January 16, 2026?
A: No. There is no need to enter any purchase orders (PO). If a PO number was entered in error, the shipping cost cannot be billed to the PO, and the FedEx invoice will remain outstanding for the department to submit for payment.
Q: How will I pay for shipments if the Outbound Freight Program is retired?
A: You can pay FedEx invoices with a P-Card or BearBuy Payment Request. For details, please refer to FedEx Shipping Payments.
Q: How do I get the invoice from FedEx?
A: FedEx will mail invoices to the campus address specified on the main/default PO for the account when it was enrolled in the Outbound Freight Program.
Q: How do I update the billing address on my FedEx account?
A: Please email FedEx at [email protected].
Q: How do I access my fedex.com account?
A: For assistance with your fedex.com account, contact FedEx Technical Support at 1-877-339-2774.
Q: How do I contact FedEx customer service?
A:
- FedEx Customer Service (tracking, tracing, claims): 1-800-GO-FEDEX (1-800-463-3339)
- FedEx Government Billing Department: 1-800-645-9424
- FedEx Technical Support: 1-877-339-2774
- FedEx International Customer Service: 1-800-247-4747
- FedEx Government and Education: [email protected]
Q: Who can I contact with questions about the Outbound Freight Program or the retirement of the program?
A: Please contact the SCM Response Team.