Accessing Amazon Business in BearBuy
When I access Amazon Business for the first time, I am prompted to log in with a password. I do not know my login information. What should I do?
What should I do if I purchased an individual Amazon Prime Membership? Should I request a prorated membership refund?
I forgot my password for my Amazon Business account and am unable to reset the password. My account is locked, how do I restore access to my Amazon Business account?
Buying Policies
Can I use the new Amazon Business account for PERSONAL use?
Why does my Amazon Business order need to be approved?
How do I know if my order has been approved?
How will I know I am shopping from a diverse supplier?
Punch-Out Specifics
Is the URL for a product the same in Amazon Business as it is in the consumer site?
Why did I receive an email indicating that my order has been halted?
Are there any limitations to Punch-out that would result in my order being canceled?
What if I have pending orders appearing under “Your Orders” even though they have not been approved and sent to Amazon?
Am I able to make purchases through Amazon Business without accessing BearBuy?
How can I purchase a computer-related product that is blocked in Amazon Business?
Delivery
I do not recognize the default shipping address listed in the Amazon punch-out in BearBuy. Do I need to change it?
Pricing
What happens if the price changes after we’ve added the item to our cart?
Returns
How can I return or cancel an item?
Why am I unable to retun my product for replacement?
Business Prime
What items are eligible for Business Prime shipping?
Are there other benefits besides Free Two-Day Shipping with Business Prime?
Customer Service
How do I contact Amazon Business Customer Service?