I opened a ticket with the SCM Response Team, but I haven't received a resolution. Should I open another ticket?

Help us help you… When you open a ticket, you'll receive an automated message with your ticket number. You can reply to that message if you'd like to check the status of your ticket. The staff member assigned to your ticket will receive your message. Please don't open additional tickets to check on the status of an existing ticket as this may cause confusion and delay processing times further.