UCSF Package Delivery Program

*New* Photo Capture Verification for Proof of Delivery 

Introducing Photo Capture Verification for Proof of Delivery — a new tool from UCSF Supply Chain Management Logistics that provides a photo to confirm delivery of your items. 

This enhancement is a powerful addition to our services that aligns with industry standards for streamlined delivery confirmation. Our commitment to excellence means that your items will now be delivered in adherence to logistics best practices, with the added assurance of photographic proof of delivery accompanying each successful shipment.  

Photo Capture advantages include: 

  • Enhanced accountability and efficiency 
  • Improved customer confidence  
  • Successful first-time deliveries and eliminating the need for re-delivery 

Learn how to view proof of delivery photos here.


About the UCSF Package Delivery Program (PDP) 

Logistics receives hundreds of packages daily at Oyster Point facility from the commonly used vendors, e.g., Fisher, VWR, OfficeDepot/OfficeMax, and Blaisdell’s Business Products, as well as carriers such as USPS, UPS, FedEx, etc. Packages delivered before 8 a.m. will be delivered to the department the same afternoon. All deliveries require a signature. Proof of delivery assures that the package is received at its destination safely and securely.

Vendor Fulfillment

Most orders placed in BearBuy with Fisher, VWR, OfficeDepot/OfficeMax, and Blaisdell’s Office Products, by 5pm weekdays are delivered to Oyster Point the next morning and delivered to you same day. Of course, you may experience a delay should the vendor be out of stock. However, once the order is filled and delivered to Oyster Point by 8am, the package will be processed and delivered the same day.

Should you absolutely need your package in an expedited manner and/or for refrigerated/frozen items, please work with your vendor for direct shipment to you. However, non-urgent packages (any shipment that does not require next day receipt prior to 2 p.m.) be routed through Logistics at Oyster Point for the same-day delivery to your department.

Best Practices 

Logistics is your UCSF partner and has provided package delivery since 2010. We understand the landscape of the UCSF campuses. Many buildings share the same campus address and, within those buildings, there are matching room numbers. By having UCSF Logistics deliver PDP packages, we will know the location code you’ve selected in the BearBuy PO for the delivery location. We know the importance of your delivery and may attempt couple of deliveries on the same day. Outside couriers (UPS, FedEx, DHL, OnTrac) will make one attempt the first day, one attempt the second day and then return the package to the shipper upon the third delivery attempt. These carriers have also been known to leave packages in the hallway and designate the package as delivered.

Benefits of using PDP include:

  • Safety and security of UCSF community as SCM Logistics staff is familiar with the landscape of UCSF campuses and have badge access to most areas
  • When your office is closed for extended period of time (e.g., during the pandemic) SCM Logistics holds your packages and will redeliver when you are back in your office.
  • Ordering departments’ ability to track the packages via SCM Logistics site
  • Reduction of carbon emission
  • Truck mitigation on UCSF campuses and neighborhoods, as embedded in the UCSF Long Range Development Plan (LRDP)

Long Range Development Plan (LRDP)

PDP is embedded in the UCSF Long Range Development Plan through the year 2035. PDP reduces the impact of additional delivery vehicles in the neighborhoods adjacent to UCSF. The reduction of truck traffic is a major commitment to our neighbors made by the UCSF Community and Government Relations Department.

Additionally, PDP aligns with the UCSF Office of Sustainability’s requirement for the university to achieve carbon neutrality by the year 2025.


All UCSF Campus and Medical Center MyAccess users have access to our UCSF Logistics package-tracking tool for:

  • BearBuy Purchases
  • Medical Center OfficeMax Purchases
  • USPS, UPS, FedEx and DHL Shipments
Here’s how:
  • Navigate to MyAccess
  • Enter your MyAccess User ID and password
  • Select “UCSF Logistics Utility”
  • Select “Select DeliveryTracking”
  • A small sub-menu will appear
  • Select the appropriate method (e.g. - select BearBuy to search via a BearBuy Order Number)
  • An input field will appear – enter the appropriate information
  • Select “View Report"
  • A successful delivery will display the signature of who received your package
  • If your package hasn’t arrived at our facility – you will receive the message “Parcel has not been received at Oyster Point for Last-Mile Delivery”

For more information, check out the UCSF Package Delivery Program Frequently Asked Questions.