Supply Chain Management (SCM) has made changes to how we support the UCSF community, external customers and suppliers. The SCM Response Team – five of our own subject-matter experts – are now responding to all tickets submitted to the help desk. In addition, we have launched two new, online intake forms that will help get inquiries to the right person more quickly and help us get the valuable information we need to better serve your needs.
The two new forms, one for internal UCSF users (faculty, staff and students) and a second for suppliers and external customers, are easy to use, intuitive and allow us to gather more specific information about inquiries. To keep your information and documents secure, the internal form requires login through MyAccess.
You can check out and use the forms here:
We also have created the SCM Response Team web page with general information and FAQ about the new team and how to access support. For easy access in the future, every page on our SCM website has links to the new forms (see graphic above).
For the next month or so customers will still be able to call or file a ticket via email, but we will phase out both phone and email access in the coming weeks. We will send a notification when the phone and email are shut down.
This new service model and intake forms were made possible by tremendous effort of both SCM staff and the UCSF IT department. SCM thanks the IT team of Dan Pucillo, Shawn Hall, Rita McCue and Mimi Bronco.
For questions or comments, please email [email protected].