Catering

America To Go (ATG) is an online food ordering company that UCSF uses to facilitate catering purchases for on-campus meetings and events.  ATG offers a BearBuy Punchout with menus from 100+ contracted caterers and restaurants to select from, allowing you to conveniently build catering orders through one site. ATG Punchout orders are created as a BearBuy requisition, submitted and then reviewed by department Meeting and Entertainment Approvers. After the required system approvals, Purchase Orders are created and electronically sent to ATG and caterers. Invoices for these orders are submitted and electronically applied to the BearBuy ATG Purchase Orders and paid after the event.

Getting Started


When possible, orders should be placed using the ATG Punchout in BearBuy prior to the event taking place so the order can go through the proper approval process. The preferred method is the “Standard” process. The Custom Order and Post-Event processes should only be used on a limited basis. See descriptions of each process below.

To see all restaurants and caterers available in the ATG Punchout, you may browse, a list of current caterers on the ATG website.

For more information, go to:

Standard Orders


 When you are  ready to place a catering order, go to the BearBuy Shopping Home Page. Scroll down to the Meeting and Entertainment section and click the ATG Punchout. Once in the ATG Punch-out, select the date and time, location and caterer, review, createyour order and proceed to checkout. For more detailed instructions, see the ATG Quick Reference Guide.

Special Requests and Custom Orders


There are caterers available in ATG with the ability to create custom orders. Call caterers directly to build and add a custom order to the ATG Punchout. After the caterer uploads your custom order to the Punchout, you will be able to access it from the caterer’s menu under the Custom Catering section. 

On the left side of the menu, find your order and click on the name of the order. Click on the custom order name on the left side of the menu. On the right side of the menu, click on the order description. Click the Add to Order button to add the custom catering to your order.

Post-Event Process


In some instances you may have placed an order directly with an ATG caterer outside of the ATG Punchout. In order to facilitate payment to the caterer, you will use the post-event process.

After you place an order directly with an ATG caterer, the caterer should  upload your order to the ATG Punchout as acustom order. Your custom order will appear at the bottom of the caterer’s menu in the ATG Punchout. It may take 24 to 48 hours for your order to appear after the caterer uploads the order. The order will beprocessed in the same manner you would with any other ATG orderexcept you will select a past date for the event, select your custom order from the caterer’s menu and add a special delivery instruction so that the caterer knows this order has already been fulfilled. 

Please follow the step-by-step instructions in the ATG Post-Event Process Guide.

Need Help?


  • Technical questions on using BearBuy or the ATG Punch-out, contact the IT Service Desk at 514-4100, option 2 or [email protected]
  • UC Meeting and Entertainment Policy or payment questions, contact the Controller’s Office at [email protected]
  • Procurement card purchasing questions related to meeting and entertainment, contact SCM Card Programs at [email protected]
  • ATG procedural questions , email [email protected]
  • Order confirmation status, order changes, delivery questions, or caterer suggestions call America To Go Customer Service at 1-866-284-8646 or email [email protected].